Here’s a sample letter of complaint
[Your Address]
[City, State, ZIP]
[Email Address]
[Phone Number]
[Date]
[Shop Owner’s Name]
Perfect Time Watches
[Address]
[City, State, ZIP]
Dear [Shop Owner’s Name],
I am writing to express my dissatisfaction regarding a recent purchase I made at Perfect Time Watches. On [date of purchase], I bought a wristwatch, model [model name or number], from your establishment. Unfortunately, I regret to inform you that the watch has ceased functioning properly merely a week after purchase.
I was genuinely excited about this purchase and had high expectations from a reputed store like yours. However, the watch has stopped working unexpectedly, despite proper care and handling.
I am disappointed by this unexpected malfunction, especially considering the trust I’ve placed in your brand. As a loyal customer of Perfect Time Watches, I believe in the quality of your products and have always had positive experiences in the past.
To resolve this matter promptly, I kindly request an immediate replacement of the faulty watch with a fully functional one of the same model or its equivalent. I believe that swift action on your part will restore my faith in your brand and ensure customer satisfaction.
Enclosed with this letter is a copy of the purchase receipt for your reference.
I kindly request your urgent attention to this issue and anticipate a swift resolution. You can contact me at [phone number] or [email address] to discuss this matter further or to arrange the replacement.
I appreciate your prompt attention to this matter and look forward to a quick and satisfactory resolution.
Sincerely,
[Your Name]
[Your Signature if sending a physical letter]
Remember to include your contact details and any relevant purchase information to facilitate a quicker resolution to the issue. Adjust the letter according to your specific situation and the store’s policies or procedures for returns or replacements.